News

25/01

KobeoFF responds to the spread of false information on social media

We believe in transparency and want to publish complete information so that our client is not misled and can judge for himself whether our organization is right in the direction of how dishonestly we treated this person.
Unfortunately, accusations against us by a dissatisfied customer have spread in several groups, indicating that we are an unscrupulous company.
The Kobeoff company received an order for a loan for the construction of cottages, but there was a delay in obtaining the loan. The client was taking a loan with the provision of land where the cottages were to be built. It should also be noted that the payment was made only after an expedited service visit and filming. At their request, a team arrived from Tbilisi to evaluate the property, took photos and videos, and sent information. Several private lenders and microfinance organizations were interested in securing the loan with both private lenders and legal entities (due to the interest, a suspension was imposed on the microfinance organization, but the day before the issuance, the currency strengthened by 30 tetri (due to the statement made by the government), accordingly, the amount could not be secured, which the borrower learned from the lender and from us. The approval of the amount was postponed for a certain period. After 1 week, when The currency stabilized. The lender expressed its willingness to lend the money, although a corrected amount was offered. "The amount in dollars was significantly lower than initially." The family learned all this over the phone. During the discussion, the customer threatened and also had a complaint about all this, namely: why was it taking so long? They were talking about a different amount at first and why is it now reduced, that it was losing money for every day that passed. In the end, a very emotional conversation took place with a representative of our company. However, since a force majeure situation was created on our part, we decided to return the money, and also made a written appeal to the client that the money would be returned immediately. Our organization has a first-class reputation. After providing information about the amount, communication from their side is terminated, however, after two weeks they write that the amount has not been deposited - "Where is the money?" and another wave of threats came to our organization. It should also be noted that the private lender found out that the money should not have been used for its intended purpose, that is, the construction of the cottages was not carried out on the land that was indicated in the contract (including the project that was presented) and did not correspond to the land that was presented (we do not know for sure whether the money was taken to build the cottages or if it was carried out at all on the neighboring land, which also belongs to this family, where it already stands). Several cottages) This information was received by a private lender independently from us during a site visit, when he personally inspected the land in question and compared the project with reality. Despite the threats made against us, the customer was misleading the lender and despite the hard work done by the company, the company embezzled the money. Despite the company's position that the money did not belong to the customer, the director Irakli Koberidze made a decision to refund the money, which was notified in writing to the customer after the money was transferred. It is unclear to us why two weeks after the money was returned, the client, despite such a great concession, contacted the project manager with insults and threats. After offering to provide a receipt for the refund, a very emotional conversation took place, where our representative told him over the phone that they would not contact the organization on this issue after two weeks and the maximum we could do was provide a stamped receipt to find out why the money had not been credited to the bank. Instead of consent, another wave of threats came from the organization. In the end, as the client explains, the money has not been returned. How much of the service fee is refundable after the lender finds out, namely that the recipient did not spend the money, that the lender was misled and did not provide real information is a separate question, however, the customer considers himself a victim and demands a refund once again, instead of apologizing for the wasted effort and asking us to find out where the money transferred to them is, asking for a payment receipt, instead of this, they are spreading information in such a way that it seems as if our organization is a fraud and has not provided the service in good faith.